Customer Service Help

MADE TO ORDER is a process in which we invite you to participate in the design process of your own bikini. You will be able to choose the styles from our designs, the colors or prints from our bikini menu card and you can mix and match sizes.

This business model helps us to have greater control with the waste that is generated, in order to generate a lesser impact on the environment.

*** This process normally takes 12-15 business days from order confirmation. Once your order has been shipped, we will send you a notification. ***

We start producing your order as soon as it is placed! Once an order has been placed, we are unable to make any changes (this includes shipping / billing addresses, shipping method, promotion code insertion, deletion / addition / modification of an item in your order, etc.)

You can contact us trough Instagram or Whatsapp so you can choose and create your order.

We ask that you consider your size and style before committing to a purchase.
On this model we cannot produce your order again unless you place the order again. What we can do is help you with the exchange of your pieces for pieces from our collections in inventory. If you can, visit the showroom to be sure of your sizes or let us advise you with the size by a video call. You can make a reservation for your video call here.

We process your order as soon as it is placed! Once an order has been placed, we are unable to make any changes (this includes shipping / billing addresses, shipping method, promotion code insertion, deletion / addition / modification of an item in your order, etc.) Please not that this also include Made to Order Model pieces and pieces in Stock.

Once you order we will send you a link with your tracking number and information. If you still have not received your email, please email us at info@makaloswimwear.com so we can help you out!

Please be sure to check your junk mail or spam folder if your confirmation email does not appear in your inbox. If you still have not received your email, please email us at info@makaloswimwear.com so we can help you out!

If you received the wrong item, please email info@makaloswimwear.com with your order number and an image of the incorrect item (s) so we can organize to have the correct items shipped out.

Yes but we are located only in Costa Rica . You can make a reservation and visit our atelier here. 

MAKALO SWIMWEAR

SAN JOSÉ, COSTA RICA

ESCAZÚ SAN RAFAEL

PRISMA BUSINESS CENTER

OFFICE 210

• It will always be important for us to be able to help you. All return request must be made within 10 business days after date of delivery. All items must come with their respective labels and must not be subjected to washing, use or alterations in their original condition. These products will undergo a detailed inspection upon receipt. If these terms are not met, the change will be automatically denied.

*Protective accessories and items that are purchased on sale or at a discounted price cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues

MADE TO ORDER RETURNS & EXCHANGES : On this model we cannot produce your order again unless you place the order again. What we can do is help you with the exchange of your pieces for pieces from our collections in inventory.

• Please note that we do not offer refunds for returns. *
• The customer must cover the costs of sending the return both to our facilities and the resending of the new item or the same. We recommend that you send returns by registered mail and make a note of the tracking number, as we cannot send any replacements until your package is received.
• MAKALO is not responsible for lost or damaged returned items. We reserve the right to deny unauthorized returns that do not comply with or follow our return policy and procedures.
• All items must come with their respective labels and must not be subjected to washing, use or alterations in their original condition. These products will undergo a detailed inspection upon receipt. If these terms are not met, the change will be automatically denied.

When returning goods, please:

1. Submit your return by entering your order number and email in this link:
2. Print your purchase confirmation email and a note specifying your number to send with your return package.
3. Pack all unworn and unaltered swimsuits for return, including packaging, intact tags, and hygiene strip.
4. You can send the package to this address:

MAKALO SWIMWEAR
SAN JOSE COSTA RICA
ESCAZÚ SAN RAFAEL
PRISMA BUSINESS CENTER
OFFICE 210

It will always be important for us to be able to help you. All return request must be made within 15 business days after date of delivery. All items must come with their respective labels and must not be subjected to washing, use or alterations in their original condition. These products will undergo a detailed inspection upon receipt. If these terms are not met, the change will be automatically denied.

Protective accessories and items that are purchased on sale or at a discounted price cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues.

• Please note that we do not offer refunds for returns. *
• The customer must cover the costs of sending the return both to our facilities and the resending of the new item or the same. We recommend that you send returns by registered mail and make a note of the tracking number, as we cannot send any replacements until your package is received.
• MAKALO is not responsible for lost or damaged returned items. We reserve the right to deny unauthorized returns that do not comply with or follow our return policy and procedures.
• All items must come with their respective labels and must not be subjected to washing, use or alterations in their original condition. These products will undergo a detailed inspection upon receipt. If these terms are not met, the change will be automatically denied.

When returning goods, please:

1. Submit your return by entering your order number and email in this link:
2. Print your purchase confirmation email and a note specifying your number to send with your return package.
3. Pack all unworn and unaltered swimsuits for return, including packaging, intact tags, and hygiene strip.
4. You can send the package to this address:

MAKALO SWIMWEAR
SAN JOSE COSTA RICA
ESCAZÚ SAN RAFAEL
PRISMA BUSINESS CENTER
OFFICE 210

Our team processes the orders from Monday through Friday from 8:00 am to 4:00 pm and will generally ship within 2-3 business day. Once your package has been completed, an email will be sent confirming the tracking number.

In Costa Rica we work with Over Sea Logistics ( OLO ) for delivery service.

GAM $6

Shipment delivery time is 24 to 48 Hours in business days.

OUTSIDE THE GAM $8

Shipment delivery time is 2 to 3 days in business days.

Shipping price may vary depending on the logistics service fee*

Our team processes the orders from Monday through Friday from 8:00 am to 4:00 pm and will generally ship within 2-3 business day.

Once your package has been completed, an email will be sent confirming the tracking number.

We know that you are eager to receive your order, so for orders placed in the morning we will try to distribute your order that afternoon when possible, if it is placed in the afternoon it will generally ship the next business day. This does not take into account high volume periods, such as during sales / promotions or holiday periods.

*We will always do our best to accommodate any rush orders, please feel free to contact us for more specific shipping / delivery details before placing your order.

Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.

We know that you are eager to receive your order, so for orders placed in the morning we will try to distribute your order that afternoon when possible, if it is placed in the afternoon it will generally ship the next business day.This does not take into account high volume periods, such as during sales / promotions or holiday periods.

*We will always do our best to accommodate any rush orders, please feel free to contact us for more specific shipping / delivery details before placing your order.

Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.

In MAKALO we work in Costa Rica shipments with Fedex.Please allow 2 business days for processing before your order ships, and 5-7 business days for delivery. Orders placed after 4:00PM PST will not begin processing until the following business day.

Orders are not processed on the weekend.

MAKALO is not responsible for any lost or stolen packages during transit/delivery.

The customer is responsible for providing accurate shipping details and will be held liable for any fees incurred for orders returned to us for inaccurate delivery information.

The customer is responsible for the cost of the return & new delivery

Fedex International: 6-15 Business Days.

INTERNATIONAL CUSTOMERS PLEASE NOTE: Shipments outside of COSTA RICA may be subject to import duties and taxes, which are the responsibility of the recipient. Please check your local customs website for more information.

Once your order has been shipped, we ask for 6-15 Business Days.

INTERNATIONAL CUSTOMERS PLEASE NOTE: Shipments outside of COSTA RICA may be subject to import duties and taxes, which are the responsibility of the recipient. Please check your local customs website for more information.

We ship all international packages via FEDEX shipping and the shipping cost can vary depending on your location. Once you have entered in your location through our checkout page, the shipping fee will be displayed prior to finalizing your order. This cost can vary between $12-$60.